SunBet Customer Support: Live Chat, Contact Number & Email
Table of contents
Best ways to contact SunBet
- Live chat on the official website/app for quick responses.
- Contact number (SA call centre) during business hours.
- Support email for document submissions and detailed queries.
Note: Use the official site for the most current contact details.
Live chat tips
- Have your account email and ID handy.
- Describe the issue in one sentence, then share details.
- Ask for the ticket/case number before ending the chat.
Email templates
Verification follow‑up:
Subject: FICA Follow‑Up – [Your Name]
Body: Hi team, I uploaded documents on [date]. Please advise status and if anything else is needed. Account email: [email]. Thanks.
Withdrawal delay:
Subject: Withdrawal Status – [Your Name]
Body: Hi team, I requested a withdrawal of R[amount] on [date]. Kindly confirm approval timing. Account email: [email].
What to prepare
- Clear photos/PDFs of your ID and address proof.
- Bank details matching your account profile.
- Screenshots of errors or bonus terms.
Escalations and complaints
- Keep your reference numbers and communication history.
- If unresolved, request escalation to a supervisor.
If your query is about logging in, see Login troubleshooting. Payments questions? Visit Payments & Withdrawals help. Bonus queries are in Promotions. Venue info: SunBet Arena info.